At FatimasFinds, customer satisfaction is our priority. If you receive an incorrect, damaged, or defective product, we're here to help.
Replacement Eligibility
You are eligible for a replacement if:
- You receive the wrong product.
- The product arrives damaged or broken.
- The product has a manufacturing defect.
- The product is missing parts or accessories.
Replacement Timeframe
- Report any issue within 7 days of receiving your order.
- Claims made after 7 days may not qualify for a free replacement.
- All claims must be submitted within 30 days of delivery.
How to Request a Replacement
Please contact our customer support and provide:
- Your Order Number
- Photos or video showing the issue
- A brief description of the problem
Our support team will review your request within 1–2 business days.
Replacement Process
If your request is approved, we may:
- Ship a replacement product free of charge, or
- Arrange pickup of the original item before sending the replacement.
Products must be returned in their original packaging with all included accessories whenever requested.
Items Not Eligible
We do not offer replacements for:
- Change of mind
- Incorrect product selection by the customer
- Damage caused by misuse, accidents, or improper handling
- Normal wear and tear
Refund Policy
We generally do not offer refunds. Refunds are only considered if:
- The ordered product is unavailable and cannot be replaced.
- A replacement cannot be arranged.
- Required by applicable UAE consumer protection laws.
Approved refunds will be processed using the original payment method within 5–10 business days.
Order Cancellation
Orders can only be cancelled before they are processed for shipment. Once an order has been shipped, it cannot be cancelled.
Contact Us
If you need assistance, please contact us:
- Email: support@fatimasfinds.ae
- Phone / WhatsApp: +971 54 432 6322
- Business Hours: Monday – Saturday, 9:00 AM – 6:00 PM (UAE Time)
Fatimasfinds FZE LLC · Trade License 262137914888 · Amber Gem Tower, Ajman, UAE