Returns window
You may request a return within 7 days of receiving your order.
What can be returned
- Items that are unopened and in their original packaging.
- Items that arrived damaged, faulty or incorrect — we replace or refund these in full.
What cannot be returned
For hygiene reasons, opened or used skincare, cosmetics and personal-care products cannot be returned unless they are faulty.
How to request a return
Message us on WhatsApp at +971 54 432 6322 with your order details and a photo if the item is damaged. We will arrange collection or replacement.
Refunds
Approved refunds are issued within 7–14 days of us receiving the returned item.
60-day guarantee
Selected products carry a 60-day money-back guarantee. Where offered, this is stated clearly on the product page.